Frequently Asked Question
1. Cancellation Policy:
Our cancellation policy is a 90% of your deposit if you cancel within 60 days of your trip. If you cancel between 15 days and 60 days before arrival you will get a 50% refund of your deposit. All trips cancelled after 15 days of arrival will receive 25% refund. You may ask depending upon hotels used and types of tours, if it is possible to change the dates of your trip for a future date. This is not always possible with certain hotels and certain dates of the year.
2. How are trips paid for?
We ask for a 50% deposit to secure dates. In planning your trip we are simply checking for availability in the hotels, tours, guides, and transfer. We cannot fully commit to your reservation until we receive a 50% deposit. It is suggested to have your 50% payment three months before the trip if possible. The remainder of your balance can be made days before or even upon arrival.
Name: Costa Rican Resource, Inc.
Banco Nacional de Costa Rica:
Wells Fargo Bank, FL USA:
4. What is the company’s plan for natural disaster or a terrorist incident?
Our policy for all force majeure events is one of mutual "good faith". Costa Rican Resource will make all good faith efforts to keep your group safe and avoid all affected areas in order to continue your experience as appropriate for the particular event in question. Although these events can never be predicted it is very likely that such events will be limited in scope by geography and Costa Rican Resource will work within the limits of individual hotel cancellation policies to adjust your itinerary with limited additional expense.
5. Safety First and Emergency Responses
Also as a reminder, all our guides are up to date on their Wilderness First Responder and First Aid courses. If there were an emergency, our clients would be brought to the CIMA Hospital, Clinica Biblica, or Hospital Catolica based on severity of injury and location. which are not only the best hospitals in Costa Rica but they are some of the top hospitals in all of the Americas. CIMA is the primary facility for all major care needs. Smaller clinics may be utilized for minor care as we travel throughout the country but this is done on an as needed impromptu basis.
6. What shots do I need to visit Costa Rica?
No shots at the moment are required when visiting Costa Rica although things are often changing and our best suggestion is to take a look and visit: http://www.cdc.gov/